Magnet 360 Awarded for Innovation in Service at Dreamforce 2013

By Sara Asleson November 18, 2013

Magnet 360 Awarded for Innovation in Service at Dreamforce 2013
Magnet 360 recognized for its outstanding contribution toward customer success in second annual Partner Innovation Awards

SAN FRANCISCO – SALESFORCE.COM DREAMFORCE – NOV. 18, 2013 – Magnet 360 today announced it has been named the recipient of the Partner Innovation Award for Service by In receiving this award, Magnet 360 was recognized for their work with Honeywell in leveraging social and mobile cloud technologies from to accelerate customer company transformation. The award was presented at Dreamforce 2013, the world’s largest vendor-led technology gathering, on Nov. 18 in San Francisco.

 Comments on the News

  • “Our mantra is ‘Engagement for Outcomes,’” said Magnet 360 managing partner, Scott Litman. “There is no better platform for engagement – at all levels – than Salesforce, and the Honeywell Salesforce Service Cloud project is a powerful example of tangible business outcomes as a result of connected communities.”
  •  “The Cloud Alliance partner ecosystem continues to play an important role in evangelizing the benefits of social and mobile cloud technologies from to accelerate customer company transformation,” said Denzil Samuels, senior vice president, Alliances – Partner Account Management, “We congratulate Magnet 360 on its Partner Innovation Award in Service and applaud their ongoing commitment to delivering customer success.”
  • “The Honeywell Contractor Portal built on the Salesforce Platform delivers both opportunity and trust in a digital integrated, human-centric way – allowing consumers and their local HVAC professionals to build consultative relationships,” explained David Quam, Sr. Product Manager of Software Solutions, Honeywell International. “Magnet 360 was instrumental in leading both the realization of our customer needs, but also delivering it in a human-centric way.”

Customers increasingly expect a connected and integrated home services experience. Working with Magnet 360, Honeywell leveraged Service Cloud to create a first-of-its-kind community portal. The Honeywell Contractor Portal allows HVAC professionals to offer 24/7 monitoring of Heating, Ventilation, and Air Conditioning (HVAC) data coming out of connected thermostats. This portal connects consumers with contractors in their neighborhood, creating a consultative relationship. Salesforce provides insight to contractors and Honeywell alike – allowing both to anticipate customer needs.

The Partner Innovation Awards is an annual awards program honoring’s consulting partner ecosystem for the contributions they have made in helping customers leverage social and mobile cloud technologies to accelerate customer company transformation. Award winners were honored at’s annual Dreamforce, the world’s largest vendor-led technology gathering, held at the Moscone Convention Center in San Francisco.

Partner recipients of a Partner Innovation Award were acknowledged in one of 7 categories based on their outstanding customer implementation work:

  • Innovation in Sales
  • Innovation in Service
  • Innovation in Marketing
  • Innovation in Platform
  • Innovation in Industry Solutions
  • Innovation in Mobile Solutions
  • Customer Company Innovation

Posted in on November 18, 2013