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Homeowners are increasingly expectant of a connected and integrated home services experience.
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Homeowners often seek professional help for furnace and air conditioner questions. Historically, these questions could only be answered via a home visit, taking time and money to troubleshoot.
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It usually took something breaking before a contractor received a call, putting them into reactive, “hurry-up” mode to fix issues for an upset homeowner.
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Additionally, the thermostat market demanded a more consumer service-focused strategy, where predominately it had been transactional by nature.
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Honeywell needed a new opportunity to generate a new revenue stream to their ECC homes division.