Purina Doubles Engagement With Award-Winning Cross-Cloud Solution

Challenge

  • Purina’s sales team was using Salesforce Sales Cloud in the field to collect customer information and activities, helping them gain a 360-degree view of their customer. 
  • However, their marketing team had no visibility into the insights collected to make them into meaningful customer engagements—causing their marketing and sales activities to be completely siloed. 
  • Purina recognized that in order to optimize the 360-degree view of their customers, Sales Cloud needed to work in harmony with their marketing programs. 

Solution

  • Purina partnered with Magnet360 to implement a unique cross-cloud solution that connected Sales Cloud to Marketing Cloud and Pardot. 
  • Connecting Sales Cloud to both Marketing Cloud and Pardot allows Purina to build robust customer profiles that empower marketing to deliver personalized content, and sales to work more effectively and efficiently. 
  • The solution further enhanced Purina’s instance of Sales Cloud with functionality, such as a lead management system and the event registration process. 

Outcome