Service Excellence

Historically, service teams have lived quietly in the background, attempting to merely meet expectations. However, today’s connected consumer demands personalized, service-led experiences from every brand they interact with. In this landscape, service teams have the opportunity to transform the customer experience and not only meet, but exceed expectations—but only if they are equipped with the right tools. By investing in the right technology and the ideal partner, companies will be able to make superior customer service their competitive differentiator. 

Magnet360 leverages Salesforce Service Cloud to create custom solutions that allow our customers to deliver omnichannel, personalized, proactive, on-demand service at scale. Our solutions supercharge productivity and efficiency by equipping teams with the tools they need to provide contextual support, no matter who is taking the case or where they are, and effectively route or close cases.

 

Field Service Lightning  

Magnet360 is recognized by Salesforce for our expertise with Field Service Lightning (FSL). Our FSL solutions help you provide the world-class experiences customers expect today. By connecting your entire field service workforce on the Salesforce platform, you can deliver on-site service that is faster, more proactive, and more personalized than ever before.  

It’s time to tie your brand to service excellence. Contact us today. 

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