Commerce Operations and Optimizations

Business is conducted 24 hours a day, 7 days a week, 365 days a year and new services and features are always emerging…Let us help build your roadmap to digital transformation and partner with you on continual optimization.

Commerce Operations and Optimizations

Our Commerce Operations & Optimization services:


B2B Upgrade Assessment

A multi-point check to determine and upgrade Brands and Manufacturers to the latest Salesforce B2B Commerce version by assessing existing storefront features and integrations and determining the ROI and technical path.

This engagement is ideal for helping organizations:

  • Who want a technical assessment of their current Salesforce B2B architecture
  • Who are looking to optimize technical operations and storefront page templates

B2B Commerce Support (24×7)

Business is conducted 24 hours a day, 7 days a week, 365 days a year. The B2B Commerce Operations team ensures critical monitoring is a must so that your B2B storefront and systems are running as expected, always.

Our 24×7 monitoring and support uses the power of KPIs to assess site uptime, and behavior tracking for critical storefront pages to ensure healthy site behavior and traffic patterns. If an issue does arise, a specific notification chain is enabled and firm SLA’s can ensure prompt triage and resolution.

This engagement is ideal for helping organizations:

  • Who are looking for round-the-clock support for their B2B commerce applications

B2B Commerce Continuous Operations

Planning a strategic and robust roadmap is half the battle. Once the backlog is full, you’ll need a dedicated and committed team to execute and deliver your new features.

Our Commerce Operations team leverages Magnet360’s proven agile process to support continuous development for general maintenance requests, new feature enhancements, and on-going support tasks.

This engagement is ideal for helping organizations:

  • Who want to continuously deliver new site feature and enhancements
  • Deliver high quality, iterative features through bi-weekly release cycles
  • Who require a dedicated continuous delivery team

B2C Technical Health Check

A multi-point check to ensure that your Salesforce B2C Commerce platform is optimized and meeting technical best practice. Our Commerce technical team will review key areas of your storefront; Scheduled Jobs, Log Errors, Template Structure, and caching strategies to ensure that your technical foundation is solid for continued growth.

This engagement is ideal for helping organizations:

  • Who want a technical assessment of their current Salesforce B2C architecture
  • Who are looking to optimize technical operations and storefront page templates

B2C Merchandising Audit

Are your customers getting the most out of all of the platform capabilities? Are you looking for ways to improve efficiency for merchandising tasks? Our Biz Ops Health Check provides a comprehensive multi-point check to ensure all aspects of your commerce operations are meeting Salesforce B2C Commerce best practice and setting your team up for continued success as your business grows.

This engagement is ideal for helping organizations:

  • Who are looking to assess current business processes
  • Who are interested in learning about deep Business Manager feature adoption
  • Who are looking to clean up Business Manager modules and merchandising data

B2C Commerce Support (24×7)

eCommerce never sleeps. Websites are open 24 hours a day, 7 days a week, 365 days a year. Having ‘round-the-clock’ monitoring and checks is a must to ensure that your storefront and systems are running as expected, always.

Our Commerce Operations Monitoring team provides 24×7 monitoring and support; measuring key commerce KPIs, site up-time, and specific commerce pages to ensure healthy site behavior and traffic patterns. If an issue does arise, a specific notification chain is enabled and SLA’s can ensure prompt triage and resolution.

This engagement is ideal for helping organizations:

  • Who are looking for round-the-clock support for their commerce applications

B2C Commerce Continuous Operations

Planning a strategic and robust roadmap is half the battle. Once the backlog is full, you’ll need a dedicated and committed team to execute and deliver your new features.

Our Run Services team leverage Magnet360’s proven agile process to support continuous development for general maintenance requests, new feature enhancements, and on-going support tasks.

This engagement is ideal for helping organizations:

  • Who want to continuously deliver new site feature and enhancements (under 140hrs)
  • Deliver high quality, iterative features through bi-weekly release cycles
  • Who require a dedicated continuous delivery team

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